{"id":17,"date":"2025-06-30T10:03:27","date_gmt":"2025-06-30T10:03:27","guid":{"rendered":"https:\/\/onemoreup.es\/?page_id=17"},"modified":"2025-12-29T09:41:36","modified_gmt":"2025-12-29T09:41:36","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/onemoreup.es\/en\/reembolso_devoluciones\/","title":{"rendered":"Pol\u00edtica de env\u00edos, devoluciones y reembolsos"},"content":{"rendered":"<h1 class=\"wp-block-heading\"><\/h1>\n\n\n\n<h1 class=\"wp-block-heading\"> Purchase Conditions \u2013 One More Up<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">1. Company details<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Holder:<\/strong> Yolanda Santos Ruiz \u2013 One More Up<\/li>\n\n\n\n<li><strong>NIF:<\/strong> 73566289F<\/li>\n\n\n\n<li><strong>Registered office:<\/strong> Av. Comunidad Valenciana n\u00ba 15, 46113 Moncada (Valencia), Spain<\/li>\n\n\n\n<li><strong>Contact email:<\/strong> <a>one@onemoreup.es<\/a><\/li>\n\n\n\n<li><strong>Web:<\/strong> <a href=\"https:\/\/onemoreup.es\/en\/?utm_source=chatgpt.com\">https:\/\/onemoreup.es<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Purchase process<\/h2>\n\n\n\n<p>Accessing and purchasing through our website implies full acceptance of these conditions.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To purchase, registration is not required; simply complete the contract form.<\/li>\n\n\n\n<li>The client declares to be over 18 years of age and legally capable of entering into a contract.<\/li>\n\n\n\n<li>Orders will be confirmed by email after payment is completed.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Prices and payment methods<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prices are shown in Euros (\u20ac), include VAT and, where applicable, itemized shipping costs.<\/li>\n\n\n\n<li>Available payment methods:\n<ul class=\"wp-block-list\">\n<li>Credit\/debit card (Visa, Mastercard)<\/li>\n\n\n\n<li>PayPal<\/li>\n\n\n\n<li>Bizum<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Orders over <strong>60 \u20ac<\/strong> Free shipping included.<\/li>\n\n\n\n<li>Shipping costs for orders less than \u20ac60.00.. \u20ac3.95<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Shipping Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Scope of delivery:<\/strong> Peninsula, Balearic Islands and Canary Islands (we do not ship to Ceuta or Melilla).<\/li>\n\n\n\n<li><strong>Delivery times:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Products in stock \u2192 Mainland Spain: 24\/72h | Balearic\/Canary Islands: 3-5 working days.<\/li>\n\n\n\n<li>Exclusive (custom) designs \u2192 15 to 35 calendar days.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Transport company:<\/strong> MRW or other trusted courier companies.<\/li>\n\n\n\n<li><strong>Incidents:<\/strong> If the customer is absent, the carrier will leave a notice to reschedule the delivery.<\/li>\n\n\n\n<li>One More Up is not responsible for delays caused by incorrect addresses.<\/li>\n\n\n\n<li>\u26a0\ufe0f <strong>IMPORTANT NOTE \u2013 PREPARATION AND SHIPPING TIMES<\/strong><\/li>\n\n\n\n<li>Some of our products can leave our warehouse in a <strong>within 1 to 3 business days<\/strong> from the <strong>order entry date<\/strong>.<\/li>\n\n\n\n<li>\ud83d\udccc <strong>Orders placed after 2:00 PM<\/strong> will be considered managed <strong>starting from the next working day<\/strong>.<\/li>\n\n\n\n<li>During <strong>special periods<\/strong> as <strong>Christmas, sales, special promotions or high demand campaigns<\/strong>, as well as in the months of <strong>December and January<\/strong>, can occur <strong>delays in order preparation and delivery<\/strong> due to:<\/li>\n\n\n\n<li>Increased order volume<\/li>\n\n\n\n<li>Delays at transport agencies<\/li>\n\n\n\n<li>Year-end closings and <strong>inventories in supplement warehouses<\/strong><\/li>\n\n\n\n<li>\ud83d\udc49 These possible delays are <strong>beyond our control<\/strong>, hence <strong>We are not responsible for delays resulting from these circumstances<\/strong>.<\/li>\n\n\n\n<li>Thank you for your understanding and trust \ud83d\udc9a<\/li>\n\n\n\n<li>We always work to offer you the best possible service.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Returns policy and right of withdrawal<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The customer can return any product within a period of <strong>14 calendar days<\/strong> from the reception.<\/li>\n\n\n\n<li>Only unused products in their original packaging and with intact seals are accepted.<\/li>\n\n\n\n<li><strong>Costs:<\/strong>\n<ul class=\"wp-block-list\">\n<li>If the return is due to customer error (size, model, color), the costs will be borne by the customer.<\/li>\n\n\n\n<li>If it is due to an error by One More Up (defective or wrong product), we will cover the costs.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>The refund will be made via the same payment method used, once the product has been received and inspected.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Withdrawal form<\/h3>\n\n\n\n<p>(Only to be completed and sent if you wish to withdraw from the contract)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To the attention of One More Up \u2013 Av. Comunidad Valenciana n\u00ba 15, 46113 Moncada (Valencia), Spain<\/li>\n\n\n\n<li>E-mail: <a>one@onemoreup.es<\/a><\/li>\n\n\n\n<li>I hereby inform you that I am withdrawing from my sales contract for the following item:<\/li>\n\n\n\n<li>Order received on: ___<\/li>\n\n\n\n<li>Consumer name: ___<\/li>\n\n\n\n<li>Consumer address: ___<\/li>\n\n\n\n<li>Signature (only if submitted on paper): ___<\/li>\n\n\n\n<li>Date: ___<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Guarantees<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Legal guarantee of products<\/strong><\/li>\n\n\n\n<li>In <strong>One More Up<\/strong>, All our products feature the <strong>current legal guarantee<\/strong>, in accordance with Spanish and European regulations.<\/li>\n\n\n\n<li>\ud83d\udc55 Sportswear and footwear<\/li>\n\n\n\n<li>Sportswear and footwear feature a <strong>3-year legal guarantee<\/strong>, that <strong>It covers exclusively manufacturing defects.<\/strong>.<\/li>\n\n\n\n<li>The following are not considered manufacturing defects:<\/li>\n\n\n\n<li>Wear and tear resulting from normal or intensive use<\/li>\n\n\n\n<li>Damage caused by improper washing<\/li>\n\n\n\n<li>Chafing, loss of color or elasticity<\/li>\n\n\n\n<li>Improper use of the product or lack of maintenance<\/li>\n\n\n\n<li>Progressive deterioration due to use is part of the nature of the product and <strong>It is not covered by the warranty.<\/strong>.<\/li>\n\n\n\n<li>\ud83e\udd64 Sports supplements<\/li>\n\n\n\n<li>Supplement products, being of <strong>food consumer goods<\/strong>, <strong>They do not accept returns or exchanges once opened or tampered with.<\/strong>, except in the following cases:<\/li>\n\n\n\n<li>Defective product of origin<\/li>\n\n\n\n<li>Expired product or product with incorrect date<\/li>\n\n\n\n<li>Packaging damaged before opening<\/li>\n\n\n\n<li>Error in sending<\/li>\n\n\n\n<li>Results are not guaranteed, as they depend on individual factors such as diet, training, and lifestyle.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Complaints and claims<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can send any complaint to <strong><a>one@onemoreup.es<\/a><\/strong>.<\/li>\n\n\n\n<li>One More Up commits to responding within a maximum timeframe of <strong>1 month<\/strong>.<\/li>\n\n\n\n<li>You can also use the <strong>EU dispute resolution platform<\/strong>: <a>https:\/\/ec.europa.eu\/consumers\/odr<\/a>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Partial nullity<\/h2>\n\n\n\n<p>If any clause of these conditions is found to be invalid, this will not affect the remaining conditions, which will remain valid.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Applicable law and jurisdiction<\/h2>\n\n\n\n<p>These conditions are governed by Spanish law.<br>In case of conflict, the consumer and user regulations in force in Spain will apply.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Affiliate Program Terms and Conditions \u2013 One More Up<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Commissions:<\/strong> 10% for each sale confirmed through your link\/code.<\/li>\n\n\n\n<li><strong>Validation:<\/strong> Only confirmed orders are counted (not canceled or returned).<\/li>\n\n\n\n<li><strong>Payments:<\/strong> Monthly, every 30 days, on confirmed commissions.<\/li>\n\n\n\n<li><strong>Payment methods:<\/strong> Bank transfer, Bizum or PayPal.<\/li>\n\n\n\n<li><strong>Data protection:<\/strong> We guarantee the security and confidentiality of our members&#039; information.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\ud83d\udcaa <strong>One More Up \u2013 One more step, always upwards.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Condiciones de Compra \u2013 One More Up 1. Datos de la empresa 2. Proceso de compra El acceso y compra a trav\u00e9s de nuestro sitio web implica la aceptaci\u00f3n plena de estas condiciones. 3. Precios y formas de pago 4. Pol\u00edtica de env\u00edos 5. Pol\u00edtica de devoluciones y derecho de desistimiento Formulario de desistimiento (Solo [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/onemoreup.es\/en\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onemoreup.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onemoreup.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onemoreup.es\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/onemoreup.es\/en\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":11,"href":"https:\/\/onemoreup.es\/en\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":3784,"href":"https:\/\/onemoreup.es\/en\/wp-json\/wp\/v2\/pages\/17\/revisions\/3784"}],"wp:attachment":[{"href":"https:\/\/onemoreup.es\/en\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}